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Feedback

Feedback

Your feedback helps us to ensure you receive the best possible service. Please complete the form below.

You can also download the selectability feedback form here.

Making a complaint

At selectability we do our best to provide quality supports and services to our consumers, but issues can occur. We have put in place a robust framework to ensure that all complaints are addressed in a timely and appropriate manner and regular feedback is provided to the consumer.

Information for consumers:
If you do need to make a complaint about any aspect of our services, here is some useful information on how to go about it.

Q+As about making a complaint - NDIS services

NDIS Commission - how to make a complaint brochure
Making a complaint - general services

Here is an easy to read diagram of selectability's complaints handling process.

Feedback, compliment and complaints form

Please provide us with as much detail as possible, including what events led to making the feedback, dates and who was involved
Note you can provide your feedback anonymously however, we will be unable to contact you for follow up or with a resolution.

Note you can also provide your feedback: 

by telephone - 1800 133 123

by post:  Quality officer, PO Box 189 Aitkenvale, Qld, 4814

in person:  approach one of the selectability team and they will lodge the feedback on your behalf.

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We can arrange for interpreter services for most languages

Selectability Details

ABN 27 174 635 449

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Acknowledgement Acknowledgement Acknowledgement Acknowledgement

selectability acknowledges the Traditional Owners of the land on which we provide services and pay our respects to Elders past, present and emerging. We acknowledge those with lived experience and those who support and partner with us to improve mental wellbeing and prevent suicide across regional Queensland.

Reconciliation Action Plan | Reflect