Wadda Mooli

Crisis support

Wadda Mooli is delivered through a partnership between selectability and the Townsville Hospital and Health Service and provides urgent non-clinical support for people presenting to the Townsville University Hospital emergency department (ED) in emotional distress and crisis.

What is Wadda Mooli?

Wadda Mooli means ‘Welcome’ in the language of Townsville’s First Nations people; the Bindal people.

Wadda Mooli is a welcome space which provides urgent non-clinical support for people in emotional distress and crisis.

Sometimes our worries, stresses and life experiences can become overwhelming, and we need to take time out to reset or talk to someone.

Wadda Mooli is staffed by two peer workers with support from a mental health clinician.

You may choose to use your time in the space to:

• speak to a peer worker
• have quiet time to reflect
• share your experiences
• find resources.

How peer workers assist

Peer workers are people who have had their own experience of distress and use lessons learnt to support others in times of crisis. Peer workers will:

• listen without judgement
• share their our own journey and how they got through challenges
• teach strategies to reduce stress and anxiety
• provide information about specialist services available in the community.

What to expect

The space has been specifically designed to be safe, calm and peaceful. It includes:

• lounge chairs
• outdoor area
• massage chair
• weighted chair
• soft music and lighting
• sensory items
• information resources.

Who can visit

Wadda Mooli is for anyone who:

• is 18 years old and over
• is experiencing emotional distress or are in crisis
• would like to visit a peaceful, safe and inclusive space
• would like to speak to someone who has also experienced emotional distress or crisis.

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When to visit

Wadda Mooli is open:

• Monday 12:45pm - 9:30pm
• Tuesday 12:45pm - 9:30pm
• Wednesday 12:45pm - 9:30pm
• Thursday 12:45pm - 9:30pm
• Friday 12:45pm - 9:30pm
• Saturday 12:00pm - 9:30pm
• Sunday 12:00pm - 9:30pm

Please call 4433 3912 to confirm the availability of the service. If you are in the ED, a staff member may able to assist you to access the service.

How to visit

Visits to Wadda Mooli are through the Townsville University Hospital (TUH) Emergency Department (ED).

If you would like to visit, staff in ED will contact the space to confirm the service will meet your needs and arrange a peer worker to meet you in ED and escort you to the space.

Wadda Mooli is located in the Paluma Room, Level 1 of TUH above ED.

Further information

For further online resources to look after your own or your loved ones mental wellbeing.
www.headtohealth.gov.au 

Additional online digital resources for Aboriginal and Torres Strait Islander mental wellbeing.
www.wellmob.org.au 

For crisis support and further mental health assessment, contact the Acute Care Team on

1300 MH CALL (1300 64 22 55)

This operates 24 hours a day.

In an emergency, please phone 000.