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COVID safety information


“While for some regional Queenslanders life has returned to normal since the height of the COVID-19 pandemic, for others the mental health impacts will be felt for a long time to come, affecting that at different times and often in ‘silent’ ways. This includes financial stress, job loss, relationship tension and isolation.. Through our suicide prevention networks we are committed to developing and implementing initiatives to contribute to suicide prevention in the post COVID environment”.
Adriel Burley, Manager Townsville Suicide Prevention


We are committed to providing safe, secure and reliable services to consumers and a safe work environment for our employees and continue to monitor the ever-changing COVID situation. 

As an essential service, our focus is limiting opportunities for exposure and spread of the virus by putting in place appropriate policies, processes and work practices.

Our key business continuity measures include.

  • practising social distancing measures in line with government guidelines
  • introducing strict hygiene and health protocols on and off site and restricted entry to buildings
  • reinforcing general WH&S obligations
  • limiting the number of support workers rostered to each consumer minimise the risk of exposure
  • launching a dedicated online employee module with the latest COVID-19 information and access to relevant government training
  • exploring and introducing alternative (non-face-to-face) options for the delivery of support services
  • stopping all work-related air-travel and restricting road travel between regions
  • prioritising online and phone meetings in favour of face-to-dace meetings
  • reviewing and planning workforce to ensure available capacity in the event support workers become unavailable
  • supporting staff to work-from-home where possible
  • implementing zero tolerance for contravention of government quarantine and self-isolation guidelines. 

For the latest updates refer to the Queensland Health website

Get in touch

Ph. 1800 133 123

66-68 Charles Street, Aitkenvale QLD 4814

PO Box 189, Aitkenvale QLD 4814

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We can arrange for interpreter services for most languages

Selectability Details

ABN 27 174 635 449

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