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COVID safety information


We are committed to providing safe, secure and reliable services to consumers and a safe work environment for our employees and continue to monitor the ever-changing COVID situation. 

UPDATE (1 April 2021)

In line with Queensland Government guidelines restrictions will ease in greater Brisbane from 12 noon today and mandatory mask wearing will remain in place for all of the Queensland until Thursday 15 April 2021.

You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

A reminder that the following applies:

  • You must wear a mask in indoor spaces.
  • It is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares.
  • Masks do not need to be worn in some circumstances, including children under 12 years, if you have certain medical conditions, and in workplaces where it is not safe to do so.
  • You can remove your mask to consume food or drink.

Note: if you are on a support shift and your consumer does not have a mask please provide them with one.  

COVID-safe work practices

You should continue to implement the standard COVID-safe practices, including regularly washing your hands, physical distancing and, where possible, having the consumer travel in the rear left seat of your vehicle.

We appreciate your support and understanding.


For the latest updates refer to the Queensland Health website

Get in touch

Ph. 1800 133 123

66-68 Charles Street, Aitkenvale QLD 4814

PO Box 189, Aitkenvale QLD 4814

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ABN 27 174 635 449

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