Complaints

Making a complaint

At selectability we do our best to provide quality supports and services to our consumers, but issues can occur. We have put in place a robust framework to ensure that all complaints are addressed in a timely and appropriate manner and regular feedback is provided to the consumer.

Information for consumers:
If you do need to make a complaint about any aspect of our services, here is some useful information on how to go about it.

Q+As about making a complaint - NDIS services

NDIS Commission - how to make a complaint brochure
Making a complaint - general services

Here is an easy to read diagram of selectability's complaints handling process.