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Team Leader Service Delivery - MKY

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About us

A state winner of the prestigious Queensland Training Awards Medium Employer of the year, selectability exists to improve the mental wellbeing of regional Queenslanders and to champion suicide prevention in our communities.  

Our focus is always the individual and their goals and aspirations.

At selectability our values define what we stand for and how we work.

  • Commitment… Consumers, their goals and their rights are everything.
  • Accountability… We take responsibility for our actions.
  • Compassion… We understand and care deeply about our consumers.
  • Respect… We acknowledge that everyone is different and promote equal human rights.
  • Integrity… We do the right thing even when no one is looking.
  • Innovation… We believe that every day is an opportunity to improve.
  • Positivity... We engender courage and passion for a better future.

About the Role 

Due to expanding growth within our organisation, a full-time permanent position has arisen for a driven and dedicated person with strong communication skills to join our Service Delivery team, with a significant focus on supporting our Supported Independent Living (SIL) consumers.

As a Team Leader you will oversee the delivery of programs and services to support the mental wellbeing of our consumers in the community. You will use your NDIS knowledge and experience to further grow our business, while ensuring excellence in customer service through mentoring your team, to tailor the delivery of service to each consumer’s unique goals and aspirations.

The Team Leader’s responsibilities include, but are not limited to:

  • manage and coordinate selectability Mackay’s SIL housing
  • participate in the intake process for new participants
  • oversee referrals for new NDIS participants
  • lead the development of individual service agreements
  • oversee the delivery of programs and services (including monthly reporting)
  • mentor and coaching staff in best practice in service delivery and support coordination
  • ensure compliance with relevant industry standards

About You 

The ideal candidate for the role will have:

  • in-depth knowledge of NDIS guidelines and processes
  • experience in the mental health Industry (highly desirable)
  • experience in the Supported Independent Living (SIL) and/or Child Safety Management/ Coordination areas (highly desirable)
  • experience in managing teams
  • experience in business development (highly desirable)
  • a positive Notice Working with Children (blue card) with a yellow card exemption or NDIS Worker Screening Clearance
  • a current minimum P2 "C" class Queensland drivers’ licence
  • a registered, roadworthy, and comprehensively insured vehicle
  • First Aid and CPR certificates (or ability to obtain)

NOTE: It is a mandatory condition of employment for this position to be vaccinated against COVID-19. Proof of vaccination will be required prior to commencing.

About the offer

In our recent engagement survey 77 percent of employees rated selectability as “truly a great place to work”.

We offer a range of benefits including:

  • up to $15,900 FBT salary packaging benefits
  • flexible working arrangements
  • a family-friendly, supportive and collaborative environment


If this sounds like you, please submit your resume and application letter outlining your skills and experience. 

If you would like more information regarding the role, please contact HR on 07 4724 6864 or apply via

Get in touch

Ph. 1800 133 123

66-68 Charles Street, Aitkenvale QLD 4814

PO Box 189, Aitkenvale QLD 4814

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We can arrange for interpreter services for most languages

Selectability Details

ABN 27 174 635 449

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Acknowledgement Acknowledgement Acknowledgement Acknowledgement

selectability acknowledges the Traditional Owners of the land on which we provide services and pay our respects to Elders past, present and emerging. We acknowledge those with lived experience and those who support and partner with us to improve mental wellbeing and prevent suicide across regional Queensland.