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Support Coordinator, The Way Back Support Service (ISA)

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The Way Back Support Service is a partnership between selectability, WQPHN, NWHHS and Beyond Blue, and is a non-clinical, support coordination-focused service that will provide practical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.

This innovative service aims to: 

  • improve access to high-quality aftercare to support at risk individuals to stay safe
  • build an individual’s capacity to manage distress and improve mental wellbeing
  • improve links with clinical and community-based services increase social connectedness and links to supportive networks (families, friends, peers and carers)

The Support Coordinator role will report to selectability Mount Isa’s clinical teamteader and manage a case load of The Way Back participants, providing non-clinical supports and case management, including the development of safety and wellbeing plans, referral and follow up, development of a support network and links with relevant life sustaining supports.


  • fixed-term contract until 30 June 2022 with possibility of extension
  • full-time or part-time
  • competitive salary that recognises qualifications and experience
  • salary packaging up to $15,900 p/fbt year
  • access to training and development opportunities
  • access to clinical supervision


  • minimum Certificate IV in Mental Health, Community Services or related disciplines; or willingness to undertake a Cert. IV in Mental Health provided by selectability Training
  • a Positive Notice Working with Children (Blue Card) with a Yellow Card exemption or Blue Card with the ability to obtain an NDIS Worker Screening Clearance
  • current driver’s licence (Minimum P2) 
  • First Aid and CPR certificates (or the ability to obtain within 30 days of  commencing)
  • experience working in mental health or a related field with a good understanding of suicide and its impacts on individuals, families and communities.
  • NDIS Worker Orientation Module 'Quality, Safety & You' completion certificate
    (visit access this free module which takes 1 to 1 ½ hours to complete).

Please forward the certificate to

NOTE: It is a mandatory condition of employment for this position to be vaccinated against COVID-19. Proof of vaccination will be required prior to commencing.

For more information see seek

If you would like more information please email The Way Back Team Leader Rachel Wainwright at

Get in touch

Ph. 1800 133 123

66-68 Charles Street, Aitkenvale QLD 4814

PO Box 189, Aitkenvale QLD 4814

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We can arrange for interpreter services for most languages

Selectability Details

ABN 27 174 635 449

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Acknowledgement Acknowledgement Acknowledgement Acknowledgement

selectability acknowledges the Traditional Owners of the land on which we provide services and pay our respects to Elders past, present and emerging. We acknowledge those with lived experience and those who support and partner with us to improve mental wellbeing and prevent suicide across regional Queensland.