Coronavirus (COVID-19) Services Update
NDIS services and mental wellbeing during COVID-19
NDIS Service Delivery Changes
What is happening?
The National Disability Insurance Agency (NDIA) has introduced some changes to pricing and the rules around cancelling services.
A temporary 10% increase has been added to the following supports
- Assistance with Daily Life
- Assistance with Social and Community Participation
- Improved Daily Living Skills
If you want to cancel your shift, you are now required to give selectability 10 business days notice to avoid paying a cancellation fee (which is now the full fee of the service).
What do I need to do?
In short - nothing. The temporary price increase has been automatically applied to your services. To avoid paying a cancellation fee, please ensure you give us at least 10 days notice if you do not require support.
Please note your NDIS budget has not been increased in line with this change so if you need to, you can request an unscheduled review.
Visit the NDIS Price Guide page for more information about these changes.
Clubhouses and Mental Health Hubs
In line with the new rules around social gatherings, we are temporarily changing the way our Clubhouses and Mental Health Hubs operate.
From 31 March 2020, we will no longer be running face-to-face activities out of the Clubhouse. Instead our Life Coaches will be providing individual support to all active members. Find out what this means here.
The Horizon Clubhouse remains open and accessible to members, however group activities have temporarily ceased and have been replaced with individual support which includes the provision of meals. Find out what this means here.
Mental Health Hubs
Mental Health Hubs in Townsville and Mackay have suspended group programs and are instead offering individual support. This is being delivered either over the phone or face-to-face (practicing social distancing) to anyone requiring mental health support. This is a free service and no referral is required.
Ensuring continuity of service
selectability is continuing to monitor and respond to the evolving coronavirus (COVID-19) situation.
The safety of our employees, consumers and the wider community is our priority.
Our Business Continuity Management (BCM) team has been mobilised and implementation of our business continuity plan is well underway.
Our current focus is on limiting opportunities for exposure and spread of the virus by putting in place appropriate policies, processes and work practices.
We are working through contingencies should our consumers or employees become exposed. As part of this we are exploring new and innovative options for service delivery and staying connected.
- practising social distancing measures in line with government guidelines
- introducing strict hygiene and health protocols on and off site and restricted entry to buildings
- reinforcing general WH&S obligations
- limiting the number of support workers rostered to each consumer to minimise the risk of exposure
- launching a dedicated online employee module with the latest COVID-19 information and to relevant government training
- exploring and introducing alternative (non-face-to-face) options for the delivery of support services
- stopping all work-related air-travel and restricting road travel between regions
- prioritising online and phone meetings in favour of face-to-face meetings
- reviewing and planning workforce to ensure available capacity in the event support workers become unavailable
- supporting staff to work-from-home where possible
- implementing zero tolerance for contravention of government quarantine and self-isolation guidelines.
Limiting exposure and stopping the spread
There are five ways we can all help stop the spread of viruses
- Clean your hands regularly with soap and water or alcohol-based hand rubs.
- Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
- Avoid touching your face, nose and mouth. And avoid shaking hands.
- Stay home if you are unwell.
- Practice social distancing, which includes staying 1.5m away from others as much as you can.
Stay informed and up-to-date with the latest information visit:
National coronavirus health information line - 1800 020 080. This service operates 24 hours a day, seven days a week.
Taking care of your mental health
“We know that feelings of anxiety and fear are also developing symptoms of COVID-19,” Ms Burden said.
“As a mental wellbeing organisation, we believe the term ‘social distancing’ engenders actions and feelings in line with isolation and loneliness,” Ms Burden said.
“Now, more than ever, we need to unite as a community to address this unprecedented situation so that we come through to the other side not only physically, but mentally well too.
“The continually changing situation, dire warnings, growth in case numbers, changes to our lifestyle and threats to our livelihoods are hard to comprehend for all of us and potentially triggering for those living with a mental health condition.
“Thankfully, we live in a technological age where instead of a handshake we can reach out via text or phone, a coffee catch-up can be shared via skype or facetime and we encourage everyone to practice ‘social connectivity’ as a way of preserving our mental wellbeing during this tough time.”
For more information:
National Coronavirus Health Information Line - 1800 020 080. This service operates 24 hours a day, seven days a week.
If you are concerned for your own general mental wellbeing or someone close to you, please call selectability on 1800 133 123.
If you or someone you know is experiencing a mental health crisis you can call:
- Suicide Call Back Service 1300 659 467
- Lifeline 13 11 14
- Kids Helpline 1800 551 800
- Standby – Support After Suicide 0438 648 268
- or if the situation is life-threatening call triple zero.