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Customer Service Officer - Cairns

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Casual|Cairns|Attractive hourly rate

selectability is looking for a Customer Service Officer to assist the team by providing support with day-to-day administrative tasks, answering phones, maintaining accurate records, and providing rostering support to our consumers. 

About the role

The Customer Service Officer is responsible for, but not limited to: 

  •  Being the first point of contact for consumers and staff at selectability
  • Assisting with the creation and accurate processing of consumer rosters
  • Monitoring hours worked by Lifestyle Support Workers
  • Inputting staff travel timesheets for processing
  • Receiving and responding to a high volume of phone calls
  • Providing excellence in customer service to consumers 
  • Managing daily administrative tasks, including completing intakes and inputting into database, updating staff records
  • Providing support to Lifestyle Support Workers 
  • On-call after hours telephone support including weekdays and weekends - as required
  • Coordinating and conducting consumer surveys

The position is casual working Monday to Friday, 8am to 4pm. 

For more information and to apply visit seek

Get in touch

Ph. 1800 133 123

66-68 Charles Street, Aitkenvale QLD 4814

PO Box 189, Aitkenvale QLD 4814

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We can arrange for interpreter services for most languages

Selectability Details

ABN 27 174 635 449

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