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Consumer, community & stakeholder driven culture

Consumer, community & stakeholder driven culture

Direction 1: Consumer, community and stakeholder driven culture … 
Objectives:
  1. Maintain a premium quality service, attuned and responsive to current and future consumer, community and other stakeholder needs and aspirations
  2. Truly understand and respond to the current, changing and/or emerging needs, aspirations and levels of satisfaction among current and prospective consumers
  3. Maintain and further develop strong and productive consumer, community and stakeholder relationships based on openness, interaction and quality communication
  4. Embed consumer, community and stakeholder engagement as the foundation for building and securing sustainable competitive advantage
 Organisational priorities:
  1. Consumer research … develop advanced consumer research, feedback, quality assurance and service satisfaction capabilities
  2. Market intelligence … identify, monitor and project mental wellbeing and suicide prevention related needs, trends and expectations across the region and develop funded solutions relevant to those needs and expectations.
  3. Advocacy … win the support and funding from the public and private sector where selectability capabilities and services are of relevance and value
  4.  Compliance … further strengthen selectability’s relationship, compliance with the contractual objectives and outcomes sought by funding bodies and authorities.
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